May 2013

Dealing with Abstinence

CHAOS Tuesday: Conversations in CHAOS – Show 6: Dealing with Abstinence. In our sixth show, the CHAOS team and our special guest, Marilyn Smith, Head of Information Services and Technology at MIT, discuss how to deal with reluctant users,stakeholders, executive sponsors and peers refraining from participating and contributing to the project. “Nonparticipation” is withdrawing from the activities of the project and from the project in general. It also means that the person or persons do not want to be identified with the project or its activities. We consider:

  • Secrets to gain participation
  • Making participation rewarding
  • Making participation easier
  • Rules for meetings
  • Examples of passive aggressive behavior

Part of CHAOS Tuesday looks at resources that an organization can use in dealing with abstinence.



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Marilyn Smith

Marilyn Smith is the CIO for George Mason University. Ms. Smith was the former Head of Information Services and Technology at MIT. She also worked at The Hanover Insurance Group and Liberty Mutual Group, and is a graduate of Babson College.



Jim Johnson

Jim Johnson is the founder and chairman of The Standish Group. He has been professionally involved in the computer industry for over 40 years and has a long list of published books, papers, articles and speeches. He has a combination of technical, marketing, and research achievements focused on mission-critical applications and technology. He is best known for his research on project performance and early recognizing technology trends. Jim is a pioneer of modern research techniques and continues to advance in the research industry through case-based analytical technology.


Rick Brutti

Rick Brutti has more than 30 years as an entrepreneur and business consultant, assisting companies in raising capital and financial management.


Steve Swartz

Steve Swartz is CEO at SIZZLE PR. Steve is a veteran in public relations, marketing strategies, promotional concepts and direct sales using online, print, broadcast and cable media.


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