August 2013

Attentive Listening

CHAOS TuesdayConversations in CHAOS – #17: Ninety-eight percent of CIOs said attentive listening is an important skill for their project managers, but only about half the project managers are good at it.  Attentive listening is more than hearing just their words, but understanding their body language, facial expressions and demeanor. In order for us to understand attentive listening skills we recruited Evan Sorensen a noted marriage councilor. Evan Sorensen, founder and director of the New England Institute for Marriage and Family Therapy, discusses how we can get better being an attentive listener.  In this program we explore:

  • The most common complaints
  • Habits of an attentive listener
  • Five reflective listening skills
  • Benefits of reflective listening
  • Techniques to be a attentive listener

Part of CHAOS Tuesday: looks at resources that an organization can use to help improve their skills in being an attentive listener.

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Evan Sorensen

Evan Sorensen is the founder and director of the New England Institute for Marriage and Family Therapy. After earning his MS Degree from Fuller Theological Seminary School of Psychology in 1995, Evan held clinical and executive leadership positions with well-known organizations in California and New Hampshire. Evan is currently an adjunct faculty professor for Providence College and Seminary – Graduate School of Counseling Psychology at the Calgary and Manitoba, Canada campuses.



Jim Johnson

Jim Johnson is the founder and chairman of The Standish Group. He has been professionally involved in the computer industry for over 40 years and has a long list of published books, papers, articles and speeches. He has a combination of technical, marketing, and research achievements focused on mission-critical applications and technology. He is best known for his research on project performance and early recognizing technology trends. Jim is a pioneer of modern research techniques and continues to advance in the research industry through case-based analytical technology.


Rick Brutti

Rick Brutti has more than 30 years as an entrepreneur and business consultant, assisting companies in raising capital and financial management.


Steve Swartz

Steve Swartz is CEO at SIZZLE PR. Steve is a veteran in public relations, marketing strategies, promotional concepts and direct sales using online, print, broadcast and cable media.


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