September 2013

Managing Expectations

CHAOS Tuesday: Conversations in CHAOS – #24: Managing Expectations. Managing Expectations: Ninety (90%) of CIOs say it is important to very important to manage expectations.  While most think they are somewhat skilled at it, they say there is room for improvement. In this show the CHAOS Team and our special guest, Darren Peirce, CTO of Kalido, a provider of information management software will discuss Managing Expectations. Expectation is a belief of a future outcome  of a project. In a project it might be the cost, time, or quality of an outcome. It may be certain features promised or tasks completed. In this program we explore:

  • 3 most important things in managing expectations
  • 3 most common mistakes in managing expectations
  • Emotional maturity in managing expectations
  • How to avoid over promising
  • How to deliver more than promised

Part of CHAOS Tuesday: looks at resources that an organization can use to managing expectations.


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Darren Peirce

Darren Peirce is the CTO of Kalido, a provider of information management software. Kalido enables companies to manage data as a shared enterprise asset by supporting the business process of data management. Prior to Kalido, Darren was Senior Consultant at Shell Oil Company were he led the requirements, design and deployment of multiple large information management solutions within the lines of business of the Royal Dutch Shell Group of Companies.



Jim Johnson

Jim Johnson is the founder and chairman of The Standish Group. He has been professionally involved in the computer industry for over 40 years and has a long list of published books, papers, articles and speeches. He has a combination of technical, marketing, and research achievements focused on mission-critical applications and technology. He is best known for his research on project performance and early recognizing technology trends. Jim is a pioneer of modern research techniques and continues to advance in the research industry through case-based analytical technology.


Jim Crear

Jim is the chief information officer and architect for The Standish Group International. He is an experienced executive with over 40 years of experience in the field of Information Technology. He has had a diverse career leading IT organizations in academia, biomedical, manufacturing, and software companies.


Rick Brutti

Rick Brutti has more than 30 years as an entrepreneur and business consultant, assisting companies in raising capital and financial management.


Steve Swartz

Steve Swartz is CEO at SIZZLE PR. Steve is a veteran in public relations, marketing strategies, promotional concepts and direct sales using online, print, broadcast and cable media.


The Standish Group


Jim JohnsonJim
Jim CrearJim


Dan  HorseyDan
Robert ClineRobert
Patrick  ThibodeauPatrick
Frans  VerstrekenFrans
Evan SorensenEvan
Ellen HancockEllen

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